Frequently Asked Questions (FAQs)

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HOW TO USE KONTAKT

While the “basics” on how to use Kontakt are beyond the purview of Audiobro’s support, we will in fact answer many Kontakt related questions as value-added support for our libraries.

That said, we expect our users to have a basic understanding of Kontakt. It is freely downloadable via NI’s site.

For the most current version of the free Kontakt Player, please refer to the link below:

Official Kontakt Player Download Area

Please follow these instructions: Activating In Native Access.

You may also want to look at Native Instruments’ Instructions.

If you get the error message “That path is invalid”, please read this article. If you have already tried that and it’s still not working and this was a previously installed library, make sure to you LOCATE Library in Kontakt (the Locate button in the Kontakt library browser) and then refresh Native Access.

If that STILL doesn’t work, then there is a possibility that your Library folder name is having issues with Native Access (Native Access made some changes recently). Check to see that your .nicnt file name is contained within your library folder name. For example, if your .nicnt name is “LA Scoring Strings.nicnt”, then you should have “LA Scoring Strings” in the folder name.

You should now be able to load your patches and play your library.

In general, do not rename your library folder, it may cause issues with Native Access when trying to repair or relocate a library.

Please take the following precautions:

  1. You may not have activated your product yet in Native Access. Check starting at Step #3 on our ADC page to make sure that you have added your serial and that the product is activated.
  2. You may have some corrupt data in the resources container. To resolve this, close Kontakt and navigate (in Finder or Windows Explorer) to the library with which you are experiencing the issue. Open the ‘Samples’ folder, and delete any files with a ‘.nkc’ extension. Re-open Kontakt and open a preset from the library; the GUI issue should now be resolved.
  3. If you are using VE Pro, make sure your Audiobro library instances are not “de-coupled”. 

Check out our Batch Resave video here: Batch Resaving

If you find that patches are loading slower than you would like, it’s a good idea to Batch Re-save your library. To do this, do the following:

    • Open Kontakt in Stand-Alone mode (not hosted in a sequencer) and navigate to the File icon (floppy icon) and click on it.
    • Navigate to the Batch re-save option.
    • You will be prompted with a warning. Don’t be too afraid, just click “Yes.”
    • Navigate to your Library folder, select the Library folder. Then click Open.
    • Wait patiently as Kontakt re-saves your instruments. After it’s done, your instruments will load much faster.

Usually, simply opening Kontakt and going to your Library tab and clicking Locate library will fix this. If your Kontakt library is still showing up as uninstalled in Kontakt, you may want to refer to this article.

This is a good link:

How to Resolve Issues with Missing Samples for a KONTAKT Library.

Also, here is a video that explains how to Batch Resave in Kontakt.

The easiest thing for you to do in this case is to copy the Library Folder from your backup or another system of yours to your destination system. This way, you do not have to re-download all those GBs of sample data.

Just:

      • 1. Copy the whole library folder over to the new system
      • 2. Log in to Native Access
      • 3. Find the Library in the “Not Installed” section
      • 4. Click “Add Library” and point it to your copied folder

That’s it.

We use fast web Servers to handle our downloads and they charge us for every download and that’s why we only allow 1 successful install per purchase. If you’d like to re-download the entire library including the sample data, we’ll send you a $9 Redownload link that will allow you to re-download all your libraries again. This is not a money maker for us… it’s simply to cover our fast server expenses. It all adds up.

The Audiobro Manuals can be found in the Documentation folder of the respective library folder. Or, you can also access the manuals via the Kontakt Libraries browser by clicking on the menu triangle at the right of the library graphic in the Kontakt Browser:

You can find information about the system requirements for each library on their product page. Use the “Products” menu at the top of this page and navigate to the product in question. The system specs will be towards the bottom of the product page.

The amount of reverb on the samples depends on the microphone mixes. Most of our libraries have multi-channel mixdowns whereby mixes sound like this:

    • Close: very little reverb — almost completely dry
    • Stage: stage ambiance from the orchestral stage
    • Surround: the most ambient mics are located the furthest from the players
    • Full Mix: typically a combination of stage and surround for a larger sound

Then in the case of LASS, the recordings are very dry… but still with the essential early reflections that are so necessary for a good sound.

Your audiobro license is a single user license and allows you to install LASS on 2 computers provided you are the sole user of those computers. Basically, you get 2 installs when you purchase an LASS license. If you need more, special arrangements can be made on a case-by-case basis.

You can read our full Return and Store Policies here.

Depending on the version of Kontakt you are running, you will need to put the ARC assets in different places. You can download a fresh ZIP of the ARC assets here. Unzip it and place the ARC Folder in the locations below. If there is no “pictures” folder inside the Kontakt folder, then you will have to create one manually by just creating a new folder called “pictures” inside the respective Kontakt folder.

Kontakt 5
/Documents/Native Instruments/Kontakt 5/pictures/ARC

Kontakt 6
/Documents/Native Instruments/Kontakt/pictures/ARC

Kontakt 7
/Documents/Native Instruments/Kontakt 7/pictures/ARC

So, for example, if you followed the paths above, your folder might look like this for Kontakt 7:

Additional Questions

For any other questions, please reach out to us via our contact page.