ADC Troubleshooting

The ADC does its best to fix and auto-resume from any problems. In the case that the progress bar does not move for (say) 5 minutes, then quit out of the ADC and simply restart, and the ADC will resume from where it was.

Your download got really slow after a while?

It is not uncommon for Internet Service Providers (ISPs) to throttle your download speed. Also, you may have reached your daily limit or bandwidth limit for a certain time period. There is nothing Audiobro can do about this, but there may be a few things you can try:

Pause the ADC (using the pause button) and then quit the ADC. Wait five minutes and then re-open the ADC. It should pick up where it left off, often much faster.

Here are a few more suggestions on how users can bypass ISP throttling:

  1. Switch to a Different Server or Port: Sometimes, ISPs throttle specific servers or ports. Switching to a different one might improve your download speed.
  2. Download During Off-Peak Hours: ISPs often throttle speeds during peak usage times. Try downloading late at night or early in the morning when fewer people are online.
  3. Limit Background Usage Ensure that no other devices or applications are consuming bandwidth while you are downloading. This can help allocate more bandwidth to your download.
  4. Upgrade Your Plan If possible, consider upgrading to a higher-tier internet plan that offers more bandwidth and fewer throttling restrictions.

Is the ADC Stuck on Watermarking?

Sorry for any trouble.

If your ADC is stuck on Watermarking, try quitting the ADC and restarting it. It should pick up where it left off.

If your ADC is STILL stuck on Watermarking, do the following:

  1. Quit the ADC
  2. Make sure your drive has Write Permissions. This is most likely the issue.
  3. If there is some kind of software preventing the write (like Norton or other anti-virus/system protection), then the ADC may need to be whitelisted. You may want to try a different location or drive too.
  4. Download the Reset App to your Mac or PC:

Mac Version: ADC Prefs Reset
Download the link, unzip it, and double-click on the app:
https://www.audiobro.com/adc/ResetADC.zip

PC Version: ADC Prefs Reset
Download the link below, unzip it, and run the app (double-click):
https://www.audiobro.com/adc/ResetADC.bat.zip

Restart your ADC and download your desired library.