Audiobro is committed to protecting your digital privacy. This policy describes the manner in which we collect, protect, and process private data. Please read the information below regarding our guidelines and please note that by using our applications, sound libraries, and websites or by purchasing our products or by creating a user account with Audiobro, you are accepting and consenting the policies outlined below.
First and foremost, we take security very seriously. All our data is stored securely on a HTTPS encrypted website with an SSL certificate ensuring the encryption of all transmitted data. HTTPS is primarily designed to provide an enhanced security layer. We do not store any payment information as this is handled through our payment processors: Stripe, and PayPal. Saving credit/debit card information for future purchases is handled and stored by Stripe. Here is a link explaining how secure Stripe is: Security At Stripe
Disclosure of your information
We never share or disseminate any private or personal information to the public or any third parties without your prior consent except for when we need to meet legal requirements like accounting (in which case our accountant would see our sales figures and tax related information) or if there is a legal reason for the courts or in the case of the following:
- In-house customer support who may look up information to better help serve you.
- Accountants and bookkeepers who abide by accountant–client privilege.
- Web developers — necessary to maintain our site and ADC functionality and better support you.
What we collect when you simply visit our website
What we collect from you when you purchase and download
The following information may be collected from you:
Typically this is included in the purchase information. Sometimes it is a company name.
This is also included in the purchase information. This will be necessary if you request something to be shipped to you.
All purchases are made with a valid email address. Email addresses are how we communicate with you and send you your receipt, download links, and user credentials as well as updates, alerts, and news.
Phone number if needed
In the event you want a product shipped to you, we will need a phone number per Fedex’s request. FedEx must be able to reach whoever the shipment is addressed to.
We keep a record of the products you have purchased from us to better help serve you and for you to have access to downloads as well as to help us perform sales.
In order to use and download our software and sound libraries, you will need to create a user account with a username and an associated email. We will not have access to your password as it is stored in an encrypted fashion.
In order to protect your download and user account data and for privacy and security reasons, we will also collect your IP address.
Downloads are primarily done through our Audiobro Download Center (ADC) application. To best support our ADC and for security reasons, we do keep track of your downloads, OS version , Kontakt version and IP addresses linked to your user account.
At any time you may request a copy of your data referenced above and we will supply you with that information within 30 days of a written request. You, however, must provide enough proof of your identity for us to comply in good faith.
When you become a customer of Audiobro, you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through Audiobro. The transactional emails are necessary to maintain your account and to remain a legal License owner. We are very respectful and considerate of your email and only occasionally send out promotional emails that always have an unsubscribe option. If you would like to update your email preferences or no longer wish to receive mailings from us, you can always do so by using the associated links in our emails, or by notifying us. Please understand that once you unsubscribe you will not receive any money-saving coupon codes or promotions as we may do from time-to-time.
If you want to remove yourself entirely from our system, we will do so to the point of maintaining our obligations to the US tax code. For example, we will not delete the sales details necessary for us to comply with the U.S. Internal Revenue Service. However, all other data can be removed, and in doing so you agree to no longer be able to download any Audiobro software until you resume a valid user account. In any case, the End User License Agreement (EULA) shall remain in full force throughout perpetuity unless Audiobro decides to terminate it. Meaning, you will still have to abide by all of Audiobro’s EULA terms. Otherwise, we will hold on to this data indefinitely to keep your account active.
Changes to our policy