Audiobro Return and store PolicIES
AUDIOBRO RETURN POLICY:
Downloaded software (by nature) cannot be returned, and therefore we cannot make refunds on downloaded software. So, please make sure you fully evaluate the product and listen to the demos and ask any questions before purchasing.
If Audiobro sends you backup storage of sample content only, it may only be returned if it is defective or damaged. If reported within 30 days of shipping, in cases where the backup arrives damaged or is defective, we will send a replacement of the defective or damaged backup (we may require the defective or damaged item to be returned before sending out a replacement). No audiobro software may be resold and the licenses are not transferable.
RE-DOWNLOADS OF AUDIOBRO LIBRARIES:
Please make a safe backup of the downloaded library once successfully installed. You’ll need to re-install the library and put it on a second computer. Otherwise, you can request a re-download. To cover the cloud server transfer rates, there will be a $9 fee – this will give you a single re-download of all the libraries you own.
Audiobro uses Native Instrument’s Kontakt as its sample playback engine. Users are expected to have a basic understanding of Kontakt. While Audiobro takes it’s tech support very seriously and has a robust private support forum with over 22,000 posts, we consider basic Kontakt functionality to be outside the purview of Audiobro’s tech support and recommend using NI’s official Kontakt Support forums. That said, as a courtesy, we usually do answer basic Kontakt questions.
All our sample backup disks/thumb-drives are shipped via FedEx with a tracking number which is emailed to you upon shipping. It is your responsibility to sign for the package and be there for its delivery. If you are not present at the time of delivery, FedEx will leave a note saying it will re-attempt. If you are not there after the 3rd attempt, FedEx will let you know that it is being held at the local FedEx facility for a few days for pickup. If you do not pick up the package at the facility during the holding period, FedEx will ship it back to Audiobro. If after that time you want to have it shipped out again, you will need to pay for the shipping again as well as our return shipment fees incurred by FedEx.
International customers are responsible for all shipping charges, taxes (VAT and otherwise), duties and fees levied by their country. There is a “VAT” field in our store and it is for your records and informational purposes only and does not constitute any tax responsibilities on the part of Audiobro. For any questions regarding orders or special shipping arrangements for outside the U.S., please contact us.
PAYPAL TRANSACTION FEES:
As of October 2019, PayPal no longer refunds any transaction fees on refunded purchases. Therefore, in the unlikely event of a refund, the refund will be issued minus the PayPal fees. For more information on this, visit PayPal’s link here.
Resellers MAY NOT download our software and resell it. Reselling Audiobro libraries is in violation of our End User License Agreement (EULA) and therefore you would be liable for any and all damages.
Audiobro is committed to protecting your digital privacy. To view our policy in detail, click here. In simple terms, Audiobro does not collect any personal financial information from you as that is handled through PayPal. We don’t collect credit card numbers, or banking information. Basically we collect your name, address, product, purchase price, email, and phone number if included. For security reasons, we do collect IP addresses and certain technical data when you create an account with us. Please read the detailed information in our guidelines and please note that by using our applications, sound libraries, and websites or by purchasing our products or by creating a user account with Audiobro, you are accepting and consenting to our privacy policies.